this is all just Visible destruction.. there is not any stating what might have took place to the strut tower or When the framework may very well be bent and or misaligned… I mentioned this for the supervisor and all he offered was to interchange the rim and provides me an in retail outlet credit of A further $200.. Then claims.. (effectively it really is an older car or truck) right after I requested if which was all he had to offer… I knowledgeable him which the car or truck can remain there and I will Get in touch with an attorney in addition to a entire body professional.. the car remains to be there And that i am waiting around to listen to again from my lawyer, I have a expert that will almost certainly Look into it in another pair times… u genuinely hope This may be solved with out needing to take further more steps.. This automobile is my infant And that i not too long ago experienced an upgraded rebuilt transmission put in less than 10k ago,.. new rims and tires just following that and also a new stereo system for arms-absolutely free contacting and texting, I put a lot of money into this automobile for it to obtain wrecked from shotty get the job done, then recognizing what could possibly be Completely wrong with it now along with the system get the job done it now needs is quite a bit much more than $two hundred.. WHAT AN INSULT!!!
January 8, 2016 at 9:02 am I dropped my auto off on the Firestone in Columbia, MD 21044 over a Saturday Early morning to acquire my five,000-mile oil transform after every month and also a half. I had asked the overall Manager, who was subbing in for customer service rep. to provide the technician Verify my rear tire on the driver since it was running minimal on air. I'd purchased the tires from Firestone Beforehand and wanted to know if there was a nail while in the tire to make sure that I may have it adjusted. The overall Supervisor created Notice of it on the service sheet. I went to pick up my auto the following day when they had service my car. I inquire the customer service rep. did the technician Examine my tire, he reported “Indeed.” That was an LIE!! I went to tug my vehicle up on the facet of the entrance and explained to The client service rep to examine the tire stress. He instantly apologize to me and said, “I don’t know why they didn’t Look at it.
He is representing your company, and accomplishing an exceedingly very poor position at it. We have used several thousand bucks between two of our motor vehicles, in past times year or so. We will not do any more business enterprise with your company because you utilize and advocate rude, obnoxious and unprofessional habits out of your employees.
!!! i aksed if This may b looked after tommorrow [2/23/18] and he or she claimed Of course and stated that troy would b bak in at 10am if i wished to speak to him and i will but planned to convey to Everybody which kind of BS goes on Within this keep!!! immediately after 40 yrs of loyality That is how you will get handled signed wayne
00 a rotor when they do not Price tag that much. On additional questioning i was educated the parts come from Automobile Zone so why is your company doing a 100% mark up about the sections? I think that is referred to as value gouging. I wanted my catalytic converter replaced and was quoted 500.20, Along with the section deliver a hundred and forty.00..I'd it replaced by another firm and whole value was 160.00 Which incorporated the section. I happen to be advised i needed a different head gasket, only to see there is nothing Mistaken with it. I had been billed 122.00 recently to clean the egr valve as well as the Examine engine lite continues to be on, ..When i advised them I had been unsatisfied Together with the function, the reaction was that they experienced not informed me the cleansing would take care of the condition.
My name is Delinda McCoy And that i wish to be heard! I want everyone to be familiar with the service that the store has offered me. I have already been a loyal buyer due to the fact 2003 Once i was stationed in Virginia Using the US Navy. I've reliable my services accomplished by firestone for two cars. I had been encouraged to Call you once more to view what can be achieved. This is my second letter to you personally all on this very same topic. I came to the Union Metropolis Retail store in Might to obtain my timing belt performed. I had obtained A further quote from Honda and Patrick said that he would place his most effective man on The task. He stated that he would order all sections that day and I needed to can be found in at seven am. I explained that I would need to hold out and so they stated It will be six hrs. I acquired there at seven plus they weren't there till just after seven:thirty am. Following finding no update on my car, At four I requested how much longer and I had been advised two a lot more several hours. I used to be till between nine:30 pm and ten. They pulled me for the again and spelled out that my auto was generating a loud noise. I stated that it wasn’t official website making that sound Once i arrived in. They stated the mechanic experienced rechecked his perform for hours and will not figure out why it absolutely was earning the sound and it may be another thing. I was instructed to push house and convey it again tomorrow. I defined which i experienced a job job interview so they received me a rental motor vehicle. Just before I still left Patrick pulled me aside and instructed me he would make this correct even if he had to choose it to the Honda Vendor. Soon after complaining to corporate I acquired a call from the area manager site link Drew stating a similar info. Patrick referred to as me later on that day and claimed my vehicle was ready. After i picked it up it absolutely was now not generating the audio and it absolutely was travel-capable. 4 months later on (two months back) I needed to generate to Virginia to satisfy a possible renter for my dwelling which i very own and when I obtained to Anderson SC, my car stopped Performing. I pulled over and had to phone my insurance company to obtain myself and daughter towed to the nearest shop which was Piedmont Honda. They did an inspection and informed me it had been my timing belt. I discussed which i just bought it performed. I needed to get in touch with Firestone following Honda did a far more intensive inspection and spoke with Drew once again. I'd Honda make clear to him whatever they identified thus far, which was that the mechanic set a part in Erroneous and tousled my engine terrible. I was advised that no repairs could possibly be carried out that working day as they however required to reach the bottom on the motor to discover just how poor it had been and they were presently at $4000.00 of damage. It was Labor Day weekend. Firestone experienced to receive me another rental which i experienced to attend around an hour to acquire as Business had no autos. I missed my likely renter and missing income!! I now needed to drive back to GA pop over to this site and hold out on my auto to finish getting inspected.
My 3rd concern is soon after possessing introduced the vehicle to your organization for a 3rd time (the Middletown locale), in the event the Bronx was contacted, by your workers while in the Middletown spot, to discover what get the job done they had carried out to the vehicle (looking to get some solutions) the Bronx place hung up, two times. I would have expected to get taken care of as precedence given the open admission of fault within the Bronx place’s portion, and the fact that this was now my third time bringing the vehicle to Firestone. I wasn't on condition that- in reality my partner and I were the ones who had to continue to simply call seeking answers from both equally the Bronx and Laci destinations.
My title is Lance Allstun. At this time, I’m angry and outright disgusted with the lack of professionalism and shopper service I’ve experienced on my hottest take a look at to a different retailer.
I’m like Alright. So I ran handful of errands I stated I'm able to’t consider this sounds. Once i acquired household I named them he claimed return in so I did. When they looked at the car he stated oh it was the back brake pads. I’m like why didn’t you look at the back again brakes as well. Base line I needed to purchase back and front brake pads when I only must of compensated for a single. I invested over $three hundred.00. I won't ever visit Firestone all over again. I’m calling their corporate Place of work This can be ridiculous. They reap the benefits of women. I’m also contacting the higher Business Bureau. These men and women should not be in enterprise. To ALL Girls Never GO TO FIRESTONE!!!!!
August thirty, 2014 at twelve:44 pm I've taken my vehicle to Firestone several moments, every time staying dissatisfied Together with the service. This is the even worse spot to consider your care to be serviced. They are really dishonest individual’s out to make the most of female. I will never advise this destination to household, good friends or co employees, I'm really dissatisfied while in more info here the service, I've obtained.
Nobody did. I only observed this out by calling about every hour to examine on my car or truck. In no way the moment was I instructed the amount of it might Price. Only after my daughter called them, for the reason that she realized I had been quite upset (I am seventy three yrs. aged) and he or she was concerned about my health and fitness, did we get an estimate. I bought a ride to select up my automobile at 5 pm. It was continue to not All set. Eventually, at 7:35 pm I left with my auto. Throughout the hold out, I had been told that my car was All set And that i could depart, even so that my battery wasn't Placing out ample power. I informed them I had a new battery and anything have to be Incorrect. Guess what?? They had been referring to the incorrect auto. I am so pissed off and upset Using the therapy I gained at this location which i won't ever return and I will also Enable Anyone I do know hear about this. There is rarely an justification for being handled how I used to be taken care of. Anyone from the corporate Office environment has to check up on these incompetent persons.
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just planned to Enable you understand how dissatisfied I'm With all the service presented at shop#028398. My service advisor was Joshua.
My gut wasn’t Completely wrong this Gary male I spoke to around the cellular phone is Gary Grote (Manager of Car or truck Services). There's no other Gary at this location I was so unhappy and called him out on it, and all he can say is “Do you know the figures of phone calls we get in every day people today trying to offer us things”. one. That’s not of my small business two. It is best to monitor your phone calls in advance of likely into conclusion that it’s a gross sales particular person and three. I mentioned my title and asked for any Manager. (revenue pitch typically start with “my names is ABC from DEF business could I speak to a supervisor”…I do know the deal I’m an Administrative Assistant at a great company wherein shopper service competencies is our #1 precedence. I’m fairly absolutely sure the little cash that I expended at Firestone won’t create a variation for your sales but I’m fairly guaranteed that if you don’t begin to generate a distinction regarding your personnel you'll loose A lot more organization And after that maybe it is going to affect your Product sales Pounds.